Gamers who purchased the collector’s edition of Might & Magic Heroes VII were disappointed to find a digital download code where they expected a game box to be, among other surprises.
Ubisoft says the mix up was caused by the fact that it mentioned the game was a download while showing an image (above) that referenced a box copy. Gamers have compiled an imgur detailing how a twitch unboxing of the edition by Ubisoft showed a DVD of the game and other apparent visual evidence.
There are also posts on the Ubisoft forum by readers who say they did not receive a soundtrack CD and that there was no digital code in its place.
Here is the statement from Ubisoft on the situation:
Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, AC Rogue, Toy Soldiers: War Chest Hall of Fame Edition and Zombi.
The Ubisoft store currently shows the correct information.
For more on the game itself, check out Dan’s review.
[Source: PC Gamer, Ubisoft]
While Ubisoft’s admission of a mistake and the ensuing refund are good ways to rectify the situation, I’m curious when and how Ubisoft mentioned to consumers that the picture above was a mistake and that there were only download codes. Plenty of gamers who ordered the collector’s edition seem to not have gotten the message.